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Refund Policy

Refund & Return Policy for Brandon Rapoza 3D Printing Services

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Effective Date: September 2025
Last Updated: September 2025

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At Brandon Rapoza 3D Printing Services, your satisfaction matters to us. Because our products are created using 3D printing technology, each item is unique. This policy explains how refunds, returns, and exchanges are handled.

1. Eligibility for Returns

  • You may request a return within 14 days of delivery for any non-custom, unused item in its original condition and packaging.

  • To be eligible, you must provide proof of purchase (order number or receipt).

  • Items that have been used, damaged by the customer, or altered are not eligible for return.

2. Custom & Personalized Orders

  • Custom and personalized items (including made-to-order prints, modified designs, or products with custom text/logos) are final sale and non-refundable, unless they arrive defective or damaged.

  • Please review all design details carefully before placing a custom order.

3. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue.

  • We will work with you to provide a replacement, repair, or refund depending on the situation.

4. Refund Process

  • Once your return is received and inspected, we will notify you of approval or denial.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect due to our error.

  • We recommend using a trackable shipping service. We are not responsible for lost return packages.

6. Exchanges

  • Exchanges are only available for non-custom items returned within the eligibility window.

  • If the desired replacement is unavailable, we may offer a refund instead.

7. Contact Us

If you have questions or need to initiate a return, please reach out:

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